NO INTEREST IN CUSTOMER SUPPORT

The last statement I received from Autopage showed an increase in contract price but no notification of the increase was ever published or received. I queried this through the correct channels on 08/04/2015 and received an automated response with *** stating that I would be contacted within 7 days. I heard NADA, NOTHING, NIKS!<br> <br> I sent another query on 21/04/2015 and received 2 automated responses. One stating that *** had been generated, blah blah 7 days etc etc and the second one stating that *** had been closed. Furthermore NADA, NOTHING, NIKS! Once again!<br> <br> Now my increase was only a minimal amount of R10 but if you multiply this by 1 000 customers you get R10 000. Multiply this figure again by 1 000 and you get R10 000 000. That is R10 million rand for 1 million customers. A lot of customers have much larger contractual amounts so draw your own conclusions.<br> <br> No prior notification, arrogant attitude by ignoring complaints, not bothering to follow up. Typical of lack of service where if apartheid cannot be blamed it must be Jan van Riebeck at fault. It is not the amount of money that counts it is the principle of the matter. NOT HAPPY.<br> Ken Rudolph<br>