No Integrity or service delivery.

I upgraded my line via telephone and received my phone on the 12th of November 2015. When I opened the package I found that the wrong sim card was supp****. I called the call the call centre and spoke to a consultant who promised to supply the correct sim the following day after arranging a same day delivery. I only received the sim on the 17th of November. To date the 23rd of November 2015 and the sim is still not active whilst my other sim was deactivated on the 20th of November.<br> The shop manager says he will call back and never does and when you call again asking for him he is 'not available\. <br> When calling you are given the run around and it is impossible to speak to a superior as you just get cut of before reaching them or calls are dropped.<br> <br> Contacts spoken to