No feedback query closed 3 times

Last attempt,<br> <br> Why was my query closed with out any feedback. <br> <br> Dear Valued Customer <br> <br> Your service request with reference number 933920 has now been closed. <br> <br> The details of your query are as follows: <br> *Date:* Monday 16th November 2015 09:00:38 *Enquiry Type:* Service *Name:* <br> Leon *Surname:* Jacobs *Email:* [Email Removed] <br> *Cellphone:* *** *Telephone:* *** *Message:* Why was this query <br> closed with out any feedback? Your service request with reference number <br> 930633 has now been closed. The details of your query are as follows: Dear <br> Autopage Please be so kind and advice what the amount is that is outstanding. <br> After numerous phone calls and complaints, I am socked to receive this email <br> notification. I do see you tried to debit my account without any permission <br> and the funds was return because of no funds. My penalty with the bank is <br> R100 x 3 per debit order (02/11/2015). You can start by writing this off <br> against the so called money I need to pay you, but wait you also tried doing <br> it on 03/08/2015, R100 x 3. So please be so kind to deduct R600 from the <br> balance and advise me what the new balance is I need to pay.