NO FEEDBACK ON INVESTIGATION

I am HIGHLY appalled by Altech Autopage and the poor customer service I have been receiving.<br> <br> For July I received a data bill of R2700. For 1 night after 12am I was charged R1800. My query was that the data used was supposed to come off night data that I get 3gb free on Cell C from 12am to 6am. The data was used as per my itemized billing at 12:02am. To my knowledge this is no charge. However I was charge. I have asked for an investigation to be done. NO FEEDBACK WAS GIVEN UNTIL I CALLED AUTOPAGE.<br> <br> I have been a client for almost 4years and have ALWAYS paid my account on time every month. Now this query cannot be solved I am at wits end in calling this people without proper feedback. Always promises of we will call you back after 5mins, and agents who are not properly trained dropping the line when I raise questions. Again I called 4weeks continuously even spoke to a team leader who promised to call back as the notes on my account makes NO SENSE, TWO DAYS LATER after a promise of calling me back in 5min still no feedback. My lines been cut, your service is pathetic. Is someone going to assist me or do I have to go to the Ombudsman.