NO FEEDBACK BILLING AMOUNT

ON 1 JUNE 2015 I QUERIED MY EXCESSIVELY HIGH ACCOUNT OF ALMOST R 4000. IT NORMALLY RANGES BETWEEN R 800 AND R 1000. THE LOCAL BRANCH IN VEREENIGING REFERRED ME TO HEAD OFFICE IN MIDRAND. I WENT THERE AND WROTE A REPORT. I WAS TOLD A DETAILED ITEMISED BILLING AND URL REPORT WILL BE GENERATED WITHIN 4 TO 6 WEEKS. IT IS NOW 9 WEEKS LATER. AND I AM STILL WAITING. BEING A LOYAL CLIENT OF THEIRS FOR AN ESTIMATED 10 YEARS ONE WOULD EXPECT DUAL LOYALTY OR AT LEAST SOME SORT OF ASSISTANCE. BUT TO MUCH AVAIL. IN THE MEANTIME I'VE MADE NUMEROUS PHONE CALLS AND WITH EACH CALL I GET THE EXACT SAME RESPONSE AND ZERO ACTION. NUMEROUS E-MAILS LEAD TO AUTOMATED RESPONSES THAT THE CASE IS CLOSED.....BUT WHERE IS THE OUTCOME AND FINDINGS AS I REQUESTED AND WAS PROMISED. UPON DISCUSSION WITH VARIOUS PEOPLE I REALISED THAT THE MTN STRIKE COULD POSSIBLY PLAY A ROLE IN THIS POOR / NON-EXISTANT CLIENT SERVICE. LET ME NOW SEE IF MY COMPLAINT USING THE HELLO PETER MEDIUM WILL BE MORE EFFECTIVE THAN HAVING GONE TO THEIR OFFICES IN MIDRAND, VEREENIGING, VARIOUS PHONE CALLS AND YET AGAIN VARIOUS E-MAILS......(STILL) WAITING IN ANTICIPATION.