No feedback and more lies

The branch is now telling me that the reason why I am invoiced more than the amount on the upgrade contract , is because there were network increases. That is not true, the network increases started in April, and I was invoiced more on my previous contract because of that. It is not true that suddenly the network increases came into effect in August just because I upgraded. You cannot expect me to sign for a contract and 2 weeks later get an invoice for more than what I signed for and agree with that. That is not right. In the mean time, I get absolutely no feedback from [Email Removed] apart from a continuous \Your service request with reference number **** has now been closed.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;586026;704391;9;5;0;1;0;0;5;15/08/18 16:07;242;NULL;15/08/18 13:57;15/08/18 12:05;Great Service;8,41E+12;Neo Kgano;***;Was having an error amending my policy online and Neo Kgano helped resolve the issue.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;885945;760681;37;2;0;1;0;0;2;15/08/19 11:31;242;NULL;15/08/19 9:08;15/08/19 7:29;MBD Harrass and ******;7,81E+12;No specific Contact;***;I was contacted regarding an outstanding TV Licence. While I didn't agree with the outstanding claim i was informed that i i have to pay the outstanding amount. At first i resisted, but eventually caved and paid the amount i had been told was outstanding. The day after the payment was made i received a statement confirming the amount i had paid. I rationalised that the statement was sent out before they had consolidated payments, and left it.<br> Today i received a call to say that i still owed an amount, when i asked to speak to a supervisor the line was dropped. I tried to contact them to resolve this and after 6 attempts got through to the switchboard and when i was put through the call was dropped. I phoned back and asked for the Operations Manager, i was given the direct number, i phoned... the call was dropped. I went onto their website and tried to call their customer care line. The call was dropped.<br> I completed an online form to be contacted. I await a response.<br> They are ********* and impossible to contact!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;703245;704391;9;5;0;1;0;0;5;15/08/19 12:39;242;NULL;15/07/15 10:33;15/08/19 8:37;repairs to vechile;7,00E+12;;***;Absolute excellent service. Someone threw a something off the bridge onto my windscreen and broke it. Had a excellent response from miway. My vehicle was repaired in no time. Brilliant service provicder;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886877;765374;14;2;0;1;0;0;2;15/08/21 12:43;242;NULL;15/08/21 10:00;15/08/21 8:41;Bad Service ;***;;***;I purchased a number of books one of which an ebook, which was bought in error and when I nicely requested that they replace the ebook for an actual book they refused saying the ebook has been linked to my profile and cannot be removed or block the link out so that it is not accessible. This would not have been the case with [URL Removed] To top it all up, the confirmation order that I received stated that my order would be delivered on 19 Aug 2015, to date I still have not received my order. When I followed up with them they advise that the delay is due to non-availability of one of the items I purchased, however, this delay was never communicated to me in any form. I am now sitting with an ebook (which for some reason was delivered, as it is now linked to my profile) but the rest of the order has not been delivered. I have had to cancel the one book as I have now missed submitting my assignment and they cannot refund me the cash but a voucher that will also be linked to my profile so this money is locked to them. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887475;357;16;2;0;1;0;0;2;15/08/24 11:44;242;NULL;15/08/24 9:27;15/08/24 7:42;Vodacom Incompetant and rude;8,71E+12;;***;I have requested a copy of my Samsung contract for repair purposes , this was on the 06-08-2015.<br> They say the turnaround is 7 working days, it is now the 24-08-2015. The first copy they send is for an old contract which is a blackberry, I phone and email advised that this information is incorrect I am looking for my Samsung contract and not a blackberry one. As clear as anything I spelt out SAMSUNG a couple times.. They then proceed to advise that they will send me the correct one and proceed to send me the exact same incorrect contract on two more occasions and each time I have to tell them that is not the one I am looking for. They keep sending me one for a blackberry. Then ontop of it when I phone the callcentre they cannot understand what I am requesting and have no record of calls that I have made , yet I have made them and was given reference numbers. Even the Team leader has not answered me back. Vodacom are the most *********** Cellphone Company and rude as well. What are we paying for???Help centers cant help us, there is never any signal and phones say that I am not a registered user, yet they register me very quickly when its time to pay my bill. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887664;767751;9;5;0;1;0;0;5;15/09/14 17:42;242;NULL;15/08/24 15:37;15/08/24 13:40;Great Service;a12258com;Monica;;I would just like to thank Monica for her efficiency and product knowledge. I was confused at some point with the policy wording and Monica went through everything with me step by step. She displayed great patience and listened and answered all my questions. Thank you so much I really appreciate your great service as I have clarity on everything now;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;480324;793962;16;2;0;1;0;0;2;15/08/25 16:10;242;NULL;15/08/25 14:02;15/08/25 12:08;*****ing data;9,00E+12;billing;***;Ok I have now looked at the data. I have use 67mb of data from the 24th to today the 25th and I have runout of my all network moblie data!<br> <br> I have laid a complaint last month and no reply. This company is really ****ing me off and its only the 1st month!<br> <br> I want to know why telkom is *****ing my data!<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;266249;353;5;2;0;1;0;0;2;15/09/04 11:22;242;NULL;15/08/12 9:14;15/08/26 7:20;Explora on DPP;;?;***;I app**** and got approved for the Explora on DPP two weeks ago. The debit order went off when they said it would. I have not had so much as an sms from Multichoice.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872582;357;16;2;0;1;0;0;2;15/08/26 13:54;242;5;15/08/26 11:33;15/08/26 9:52;still failing to deliver;7,21E+12;vodacom;***;3rd hello peter complaint. Still same junk. After my complaint of poor reception in Dec and many to & fro correspondence &numerous commitments followed by non committing answers &failure to deliver on the commitments I'm still in the same boat - paying a fortune every month for 2 contracts that are just about useless. Last week Jaco Jappie from the technical dep. contacted me again to confirm that he would personally come install the booster at our residence, he was to contact me on Monday the 24th August 2015 to confirm a time for the following day, Tuesday the 25th August, which has come and gone -no sign of Jaco Jappie / Vodacom. Not that I actually expected the trend of non delivery, breach of contract and Vodacom's could not give a damn attitude, to change. Service delivery is more than just lip service. Don't reply again telling me how valuable my feedback is &that thanks to me Vodacom can improve their service. Nonsense! It would be laughable, if I wasn't so mad!!! Vodacom's service equals buying a new car which cannot drive and the dealer telling you that they'll install a device at home which will enable you to drive the new car in your yard. See - laughable!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888880;357;16;2;0;0;0;0;2;15/09/01 11:19;242;NULL;15/08/27 9:01;15/08/27 7:17;horrible customer service ;8,71E+11;call center agent;***;i called customer service 082111 to blacklist a handset. i do not have the box nor the slip, i cannot go to a vodacom shop, which i mentioned to the agent. she sounded annoyed and lazy. i asked to speak to a line manager since she she will not be able to assist. procedure. i did not get the first agent's name. she pu tthe headset on the side with background noise for 6min, then put me on mute for 2min then hanged up the call. no assistance. i called back the same 082111 after that Agnes. no listening skill. however she manged to get me a line manger to assist.<br> <br> i'm disgusted by the level of un-professionalism of the call center.<br> <br> my call was around 9am. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888883;188;16;2;0;1;0;0;2;15/08/28 11:20;242;NULL;15/08/27 9:02;15/08/27 7:18;WRONG PRICING;8,11E+12;Zeenath Mohamed;***;I WAS CALLED BY ZEENATH MOHAMED FOR MY UPGRADE AND THE SHE TOLD ME THAT THE OFFER THAT THEY HAD FOR ME WAS THE ONE THAT COMES WITH R150 AIRTIME AND NO DATA, AND NO SMSs AND NOW WHEN WE ARE FINILISING THE DEAL WHEN SHE WAS READING THE TERMS AND CONDITION, THATS WHEN I HEARD HER SAYING THAT IT WAS A R100 DEAL OF WHICH WE DID NOT AGREE AABOUT AND I TOLD HER THAT I DO NOT NEED THAT, THE DEAL WAS THAT I PAY R149 AND GET R150 AIRTIME AND NOW SHE IS SAYING ITS R150 AND I WILL GET R100 AIRTIME, SHE IS MAD, I DO NOT KNOW WHAT KIND OF MADNESS SHE HAS, YOU CAN EVEN LISTEN TO THE CALLS WE HAD, IT WAS TOTALLY DIFFRENT FROM WHAT SHE IS SAYING NOW, I TOLD HER TO CANCEL THE DEAL AND TAKE HER FONE BACK, NOT INTERESTED ANYMORE...UNLESS SHE CHANGE TO WHAT WE AGREE ABOUT...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;418097;893260;16;2;0;1;0;0;2;15/09/16 13:50;242;NULL;15/08/27 11:32;15/08/27 9:48;Charged for \BOLT ON DATA BUNDLE\""?"""