No Feedback and dont give a hoot attitude

My acc is normaly R 2000-00 per month and all of a sudden I get bills for R 6861-75 and R 6625.20. I called the customer services and was issued a ref number 673802 and I heard nada a few weeks later I called back and was told it had been escalated still nada happened and in the interim I complained on Hello Peter and the response came back that i will be sent feedback within 54 hours well nearly 3 weeks has passed and no feedback and my acc has now been suspended. I was also told this was due to data use which is impossible as that would take me being on the computer just about permanently.I received a call from the accounts dept 20/06/2015 at 10H07 and was told I must pay so I told the person that the issue had not been sorted at this time I was angry because I am being ignored and must just pay well that is just not going to happen until this has been sorted out ,I called the customer services and requested to speak to the manager and was told they don't work on weekends and having asked her for her name as I wanted for someone in management to call me she conveniently cut me off again bad service . I will be handing this to my attorney and the consumer council and Carte Blanch