NO FEEDBACK AND BAD ATTITUDE + DELAY IN REPAIRS

firstly we had delays with payment being updated on autopage system which delayed us from taking our device in for repairs .then it was booked in 04/06 , insurance accepted quote on 18/06 since then no communication was made to us regarding repairs .when calling *** ingram micro lady by the name of Mary has attitude that we must call our branch,yet the sms says contact them for further info? then another lady advised that they should repair device on 29th send it back to autopage on 01/07 and 24hr courier to store so it shud be at kc branch latest Friday. now when I called for updates I keep getting attitude and LG is still waiting on the spares ?yet no cummunication is given to us .previous device I waited from nov 2014 to begin feb only to hear I they cant repair , but no communication is being made with us..yet they can send invoices on time for the payments outstanding ?so everymonth we pay yet no device ..we the customers must call for updates ?I would like this mater to be assisted with asap because of our previous bad experience and poor customer service we are receiving.