no explanation for charges to strange number

I made written and verbal inquiry to Autopage asking what the numerous charges to a strange number-*** on my account PB ASSOCIATES *** was for. Only answer received was a ref number <br> My ref numbers for both inquiries 721413 on 2015/06/11 and 722965 on 2015/06/18. <br> <br> Autopage closed my query without answering my question -\your service request has been closed""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870583;893260;16;2;0;1;0;0;2;15/07/16 15:14;686;NULL;15/07/08 5:27;15/07/08 3:48;Billing & Repairs;7,21E+12;Nicole;***;I have been billed R3943.24 and R6782.95 by MTN for the past two months. I have asked for A CLI breakdown as I normally pay R2350.00 monthly. No response from them. I wait for approximately 35 minutes when calling the call centre only to have my call disconnected when they answer. Mtn Standerton also refuses to take my cell phone in for repairs, yet I'm still paying for the contract and was told by Nicole to give it to the Pakis to repair. I am willing to pay for the repairs yet they refused to send it in for repairs. I find my billing amount unacceptable as it is a data line which i use in moderation. I can't even resolve the matter with them as nothing comes out of lodging complaints with MTN. I have currently 3 contracts with them which I'm seriously considering to cancel. I hope I find a solution to this problem as I noticed many billing complaints by customers. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;775349;893260;16;2;1;1;5;3;5;15/08/21 17:09;686;4;15/08/05 7:32;15/08/05 5:43;Packet switched data calls;E***;Accounts;***;Good Morning,<br> <br> Please check invoice number: E*** for my account.<br> <br> I have made a complaint about this query last month - July 2015 and received my credit towards my account for the mistake. Good.<br> <br> However, MTN are still charging me for the same service!!!!! <br> <br> I have a TOP UP contract, If my data bundle or Minutes are finished, I cannot do anything with my device (Iphone6) like any prepaid package. No airtime, no calls or internet, etc. Why are you guys still charging me for this service? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;255794;25;1;2;0;1;0;0;2;15/08/23 20:39;686;NULL;15/08/23 11:00;15/08/23 9:13;I need a portion if not all of my investment;7,61E+12;Investment portfolio manager;***;I have a Fixed deposit I took out on the 17 July 2015. At the time I was not aware that they have investments that allow customers to draw 50% of the investment. I have an emergency now, I NEED my money. My father passed away on Tuesday 18th August 2015 at 15H15pm now I <br> need Nedbank to treat my case as an emergency and allow me to have my money back as I'm running short with regards to arranging a dignified funeral. I was at the branch on Tuesday to enquire about withdrawing PRIOR to him passing and I was rather disappointed but I was okay but now I'm desperate I really need that money. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;12985;713411;22;2;0;1;0;0;2;15/09/11 8:00;686;NULL;15/09/10 22:31;15/09/10 20:34;Response to Libmed's response;***;CEO;***;I would like to apologise sincerely for the way I screamed and yelled at I think it was Gillian. She was kind and did her best. She kept saying sorry but I had no right to shout at her in my anger.<br> I do however want to let people know that it's far better, when you DO have a medical emergency which can ONLY be handled by a hospital, to insist that they admit you for the night. Many emergencies can be sorted out in a day with hospital meds and equipment, but beware! If you land at the casualties with a medical emergency you will pay thousands upon thousands of rands. Not the doctor's fault but I think the hospitals are probably in cahoots with the med aids. since a very sick person will not be thinking about small print when they can't breath. I was told that I could've asked for permission post the emergency on the first week day post the event. I never knew that. People, take out your contracts and reread it. You will get the shock of your lives. The hospitals also neglect to tell!! and then the bills come!!!!! OMG<br> Again, Gillian, my apologies for losing my cool with you, an innocent and nice person. I have no excuse for being rude to you. Please forgive me.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;244901;533;25;2;0;1;0;0;2;15/10/28 17:51;686;NULL;15/10/23 8:22;15/10/23 6:25;Ridiculous ;8,71E+12;General;***;Since previous complaint. No response from relevant branch.<br> <br> Once again today, R26 to scan and email 2 pages.<br> <br> Come on? Really?!?!?<br> <br> *******......;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;884726;783685;9;2;0;1;0;0;2;15/10/28 13:05;686;NULL;15/10/27 3:25;15/10/27 1:39;Incorrect product resigered ;8,90E+12;prime meridain;***;I as an unhappy client, been ********** by the insurance I was explained the dent cover is being registered , with an increase of 4000 on a monthly basis. As proof I need the copy of the call recording. I clearly remember asking for it due to the lots of hit and runs. Please send <br> Me the recording because everything conversation was recorded to protect both the company and consumer! If company is at fault the responsibility falls in company , meaning the company is held responsible for any loses the adviser did!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;716663;765374;14;2;0;1;0;0;2;15/10/29 8:05;686;NULL;15/10/20 22:36;15/10/28 20:39;Damaged goods and poor service;RRN-0981-d64e;;***;On the 20th of October I received a package that I ordered containing 3 books, one of which was supposed to be used as a gift. When I opened the package the book I wanted to use for the gift was damaged. The cover was folded underneath the book and it resulted in a crease on the cover. I couldn't gift it to anyone in that state. I immediately booked a return as I need the book returned again on the 7th of November. The reply was swift and I was told the courier company would contact me within 24hrs to arrange the pickup. After 3 days I contacted them again to enquire about when the book would be collected. They rep**** that the package would be collected on the 28th and when I enquired about the time they said the courier company would contact me to arrange an suitable time and that I should keep my phone close. I never received the phone call nor did they collect the return. At this point I will need a miracle to have the gift that I promised in time for a birthday. And honestly I don't have the time to sit around all day until some one decides to collect this parcel.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;469286;61;22;2;0;1;0;0;2;15/11/12 16:29;686;NULL;15/11/12 6:57;15/11/12 5:03;Medxpress not what it used to be.;5,11E+12;;***;When Medxpress started dispensing meds it was great.<br> If you ordered today it was delivered within 2 days max.<br> I placed my order on Monday. Now it's Thursday and the weekend is almost here and they don't work on the weekend... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;50648;893260;16;2;0;1;0;0;2;15/11/19 19:14;686;5;15/11/19 9:43;15/11/19 7:48;They call us for an upgrade and then never deliver;7,51E+12;MTN Direct;***;We were contacted on 27 October to advise that our line was due for an upgrade.<br> I was advise the courier would contact me on my Cell C number to arrange delivery.<br> By 9 November when we had still not received the phone I called MTN, a very helpful<br> gentleman told me he had escalated it and I should have a call by lunch time.<br> I eventually loaded a complaint on FB and gave them all the info. On 10 November they<br> told me it had been escalated - 19 November and STILL NOTHING!!!<br> They hurriedly upgraded the contract, clearly so that they could the sales credit, but no one<br> know where the phone is!<br> Disgusted and think maybe its time to accept that MTN don't care and I should just<br> cancel and take this line to a network that actually gives a damn about their customers!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;385175;357;16;2;0;1;0;0;2;15/11/23 8:11;686;NULL;15/11/22 22:40;15/11/22 20:45;Broken new phone twice really!!!!!;8,11E+12;Manager;***;So got new phone to discover it's broken within the first day sent it back wait more than a week for a new one just to get a broken one again really ***... And no one even bothered to call me after my first complaint I do not want your broken products.... Should of stuck with samsung;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889242;61;22;2;0;1;0;0;2;15/12/01 13:46;686;NULL;15/11/27 4:15;15/11/27 2:20;Discovery does not pay claims out from savings acc;8,91E+12;Thomas, Shanice, Keith & Qonitar;***;On the 14th of November 2015, I paid R789 for contact lenses that were prescribed by an optometrist on the 22nd of May 2015. Only this time instead of buying at the optometrist, I bought it online at SmartBuyGlasses for R227 cheaper, bearing in mind I can claim this back from my discovery medical aid savings account.<br> I submitted this claim last week on the 17th of November 2015 online on discovery's website. I inquired on this on the 23rd of November 2015 and spoke to Thomas, he could see the claim, though said I needed some sort of practitioner health board number.<br> <br> Again I phoned the next day on the 24th of November 2015 and spoke to Shanice, this time I questioned as to why they need this number, if the contact lenses were prescribed by an optometrist in May 2015, which are the exact same contact lenses that were paid from my savings account on the 3rd of June 2015. She revered me to her manager email to explain my situation as well as to attach my initial claim. Since on that day (24/11/2015) Shanice could not find the claim on their system.<br> <br> I phpned again on the 26-11-2015, spoke to Keith, he could not help me at all, nor refer me to his manager after I requested him to.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;845425;688284;23;2;0;1;0;0;2;15/12/09 7:38;686;NULL;15/12/08 22:04;15/12/08 20:12;No refund and no feedback and ;8,81E+12;;***;Put a hello Peter on the 01 December 2015 when my account was incorrectly debited for the third time. Najma phoned me and confirmed that she was looking into the problem. Two days later I got feedback which I was happy with. However she said I now have to wait 3-5 working days for my refund. I told her I did not want to wait as it was due to no fault of mine that you debited incorrectly. She said she would get back to me and to this day no one has contacted me and I am still waiting for my refund. You are very quick to take money that I never authorised you to take but don't want to give it back!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;249740;357;16;2;0;1;0;0;2;15/12/15 7:03;686;NULL;15/12/14 17:31;15/12/14 19:37;Phone not repaired after 2 months;***;Lionel Moti;***;n the 14 October I took my Iphone to VodacomWorld for repair (job no ***4). Two weeks later the agents called and said they need R4700 to repair the phone. I rejected the quote and approach Vodacom to give me breakdown of the quote. The guy assisting could not get it on the system and called the manager who informed me there was a mistake the quote was not for repair but replacement. I asked that they must repair and not replaced it they agreed on condition that I sign the paper agreeing that I loose warrantee. The guy named Bheki advised me to rebook the phone and promised to prioritize my job(***6) and we agreed I will pay for the replacement of the faulty components.<br> <br> 3 weeks later on the 14 December I approached Vodacom and was told the phone was collected after waiting 1 hour the phone was found however it was not fixed. I asked to speak to the manager Lionel Moti. They guy was very rude and arrogant telling me he know my type. He said there is nothing they can do I either take my phone or rebook it. I told him what difference will that make and said its my choice. I was angry and left the phone with me. Please help I don't know what to do anymore<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;743378;893260;16;2;0;1;0;0;2;16/01/19 15:33;686;NULL;15/12/19 5:56;16/01/19 4:07;Failure to cancel expired contract;***6;Sylvia Makgopa;***;Requested the account to be closed but still being billed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;292779;357;16;2;0;1;0;0;2;16/01/26 7:25;686;NULL;16/01/25 21:50;16/01/25 19:59;Vodacom in breach of CPA;7,70E+12;;***;According to CPA laws the client has the right to return or exchange their purchase within 6 months. Vodacom however refuses to exchange my product after 7 days and even when given the choice to repair they have no loan phones available. According to the 3 branches I have visited they are aware of tge CPA laws but just do not adhere to any of it. Simply put, they just do not care.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920148;893260;16;2;0;1;0;0;2;16/01/27 17:07;686;NULL;16/01/27 7:26;16/01/27 5:41;*********** staff with bad service ;***;808 Call Agents ;***;My debit order date used to be on the 20th each month. After I changed companies in October I then called MTN 808 contracts department informing them of the new debit date and to update my details. I was told it they've updated them. November debit order goes off on a wrong date, December same thing I have to pay for unpaid debit charges and when I call I'm told my date can't be used for collection of funds as they don't have it. Now same thing again. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;848040;884428;9;2;0;0;0;0;2;15/06/01 8:51;685;NULL;15/04/02 22:59;15/05/07 21:26;policy query;***;Clarendon transport underwriting;***;my quantum was involved in an accident, when i went to claim they told me they are going to replace the parts with pirates part but when i join i was not told that they use pirates part and on my policy schedule that doesn't appear ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;192351;772353;9;5;0;1;0;0;5;15/05/18 9:37;685;NULL;15/05/17 23:37;15/05/17 22:12;Claim resolved within a few hours;8,30E+12;Natasja Badenhorst;***;I just wanted to say thank you to Natasja for assisting with and processing my claim so quickly. I found her go-getter attitude and willingness to help nothing short of awesome! Natasja ensured that my claim was approved within a few hours.<br> <br> Fantastic service!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;557878;28;1;2;0;1;0;0;2;15/05/22 8:56;685;NULL;15/05/19 0:00;15/05/21 21:31;Slow response and poor service ;5,24E+15;;***;On 19/5/15 I received a sms notification of a transaction on my credit card which i did not do. I immediately called the number supp**** on the sms. My card was then stopped and i was told by the call centre agent that the ***** department would call me the next day. When I did not hear anything from the ***** department by yesterday afternoon, I called them. I was then informed that I cannot call them, I must wait for them to call me. It is now two days since the incident and still nothing from the bank. I am concerned about this matter as the amount **********ly spent on my account is significant. I do not get the feeling that the bank is concerned to assist me in this matter. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;860575;699147;6;2;0;1;0;0;2;15/06/11 9:23;685;NULL;15/06/09 23:47;15/06/09 21:58;Paid letter please thats al I ask;***3;Vetex;***;Good day, <br> <br> I have been requesting for a paid up letter since last week of which I haven't received till this day. Iwas advised to wait at the branch for 15 minutes, that 15 minutes turned out to be 2 hours. When I called the call center I was advised I will receive it in 48 hours. Hours advised on have gone pass it's days now and I still dont have my paid up letter. Consultance at vertex they are rude and they failed to emphasise with their cli?nts.<br> <br> Kindly assist me with my paid up letter.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;427456;793962;16;2;0;1;0;0;2;15/06/22 8:48;685;5;15/06/21 23:01;15/06/21 21:23;Sudden change of data bundle prices;111;;***;Without enough notice, Telkom suddenly suspends the promotional Once-off Data Bundles!!<br> <br> I purchased R150 airtime today (21 June) to convert to a promotional data bundle, only to find out that its suddenly no longer available to purchase. Given that this promotion has been running for years, its only fair to give such loyal customers, ample notice of such drastic price/plan changes. Having already purchased the airtime and urgently needing to use the internet, I was forced to buy one of the new data bundles which DO NOT meet my satisfaction and are unreasonably priced. I would definitely not purchase the newly priced data bundles in future. THIS IS UNFAIR AND ********* and would appreciate a rebate for the inconvenience caused.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;528649;879256;23;2;0;1;0;0;2;15/07/27 8:39;685;5;15/07/26 23:10;15/07/26 21:14;CHUBB activates a debit - NO response to enquiry;5,21E+12;Unknown - only Call Centre contact;***;CHUBB deducts a monthly amount - the exact amount differs - from my bank account. I never signed a debit order and now that I discovered one going, I get no response or feedback. I would like to know why and how they came to use my bank details.<br> Account holder: NJG Robinson<br> Bank: ABSA<br> <br> At the same time it would also be interesting to know how ABSA came to accept a debit order without my signature, failing which, the signature POA holder of the only I have, on it. In terms of FICA regulations banks have the responsibility to verify the transactions are authorized by the actual account holder, and while it might be true that the main purpose is to prevent money laundering, it does not exclude *****.<br> <br> I find this continuing debiting of my account **********.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;232183;28;1;2;0;1;0;0;2;15/07/28 8:48;685;NULL;15/07/27 22:42;15/07/27 21:23;The most dysfunctional division of ABSA;***;Mrs Lynne Nel;***;For a very long period of time I have been in receipt of a pension from Canada which should be paid into my account by ABSA. However despite my having put in place a Standing Settlement Instruction (SSI) and having this reinforced by having my branch repeat this SSI through their foreign exchange department, every month I receive an SMS from ABSA informing me that I am required to contact them to give them a regulatory settlement instruction, Despite my protesting about this on a monthly basis, because I have not once but twice comp**** by having an SSI in place, ABSA continues this practice. Today I waited for over half an hour for the foreign exchange call center to answer, without success. I then attempted via a Desiree Scheepers, a Christine Wood of WP ABSA branches and finally a Lynne Nel at JHB foreign exchange tel *** where I left a message for her to call me. Needless to say, I have not received that call. Neither has my pension been deposited to my account. This being but a single example of the indifference with which ABSA Foreign Exchange has treated me over a protracted period of time. Also an example of the dysfunctionality of that Division of the bank.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917369;893260;16;2;0;1;0;0;2;15/11/13 10:33;685;NULL;15/11/12 0:50;15/11/11 23:08;Night Express 60 Day;9,51E+12;;***;Hi<br> <br> I am using a Sony Xperia Z3 Compact and seem to be having issues with my data depletion. I currently have a normal weekly bundle for 300mb but also have accumulated over a gig in the form of the night express bundle (which expires within 60 days), the bundle however, does not deplete at all while I'm active between 00:00 & 06:00am. Instead of the night express, my normal bundle depletes.. Even when my data and airtime balance is 0, the bundle still does not kick in and become active after midnight. This is very frustrating. Please help!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;663684;188;16;2;1;1;5;3;5;15/12/17 8:39;685;1;15/12/16 22:49;15/12/16 21:14;200MB gone in 10min;8,61E+12;Everyone ;***;I bought 100MB on 11/12/14 had 3G signal but could not connect to the internet 5min later my data is gone when I called CellC they tell me I was on the internet fine so I buy another 100MB but this time no signal so I put my data off and wait an hour for my signal to come back now the thing that really up set me is that the call center agents all think I'm an idiot that doesn't know how to use a smart phone I have been using this DAM! phone for 2years I think by now I know to deactivate automatic updates so please I don't except that excuse I'm not a fool I have never experienced such BAD SERVICE! in my hole life so take your reference number *** and sort this out I don't know why I changed to CellC ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917731;720645;14;2;0;1;0;0;2;15/12/21 8:33;685;NULL;15/12/20 22:52;15/12/20 21:08;Poor service! Glad I never activated your account;8,41E+12;Modiehi;***;Walked into protea gardens branch saw this t-shirt on display, and initially I was told the Regional manager said they must not remove anything on display! Then I asked fr regional managers email so that I can ask why do they have such rules all of a sudden Modiehi could give me the tshirt. The price tag was removed from the tshirt I asked her to sign the slip to say it's fine to exchange even price tag is removed as I was buying it as a gift, she refused. I asked for manager or supervisor she said they are not present as its a Sunday they work alone! Wow!! <br> But what hurts me the most is that she called a colleague to talk to me, while she was busy gossiping about me to the next client she was assisting. And she wrongfully quoted me!! She kept gossiping and those ladies kept giving me a look.. I even told that Mdu guy that I'm not happy with her behaviour, he even saw that the conversation was about me.All she could have done is to clarify the matter and put me at ease with my concrn I'm so hurt by such behaviour. You guys sent me a pre approved account! I'm glad I never activated it, if I'm going to go through such treatment.. Let's equip and train our staff on Excellent service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;420931;140;14;2;0;1;0;0;2;15/12/23 8:46;685;5;15/12/22 23:01;15/12/22 21:21;Very poor customer relations;***;Manager;***;On Sunday 20 December I went to Pick 'n Pay Woodlands to purchase Addis 110 liter storage containers as they were on special for R99 each. The manager told me that they were out of stock and I could only get 1 of the 5 that I wanted.<br> <br> I asked him to order me 5 and that I would pay up front in advance.He declined my payment offer but had me write my details in the store contact book so that he could phone me when the items arrived.<br> <br> While we were talking one of the Pick 'n Pay staff payed for 4 of the containers. I asked the manager where she had found them as they were out of stock. He told me that the staff had reserved the items earlier in the day. I told the manager that this was ********* as customers were supposed to have precedence over staff (in any case that is how it works in other business).<br> <br> On 22 December I went to the store to find out if they could get any containers as promised. The manager was rude and told me that there was no more stock and that I could not get the items. Mr. Sunday told me that there were 4 more containers in the office. I took photos of the 4 containers in the office.<br> <br> My question to Pick 'n Pay: Is this the way to treat a customer?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;133567;353;5;2;0;1;0;0;2;15/02/04 20:21;685;NULL;15/02/04 10:45;15/02/04 8:56;Lack of service / No service / Incompetency;7,51E+12;Pillar to post;;Logged claim with DCC regarding explora decoder struck by lightning. On policy document it clearly states they want copy of your ID to initiate claim. Call center insists on CERTIFIED COPY of your id. Greenstone tested decoder but never logged the contact on the system. After more than a week of no response got hold of them, referred me to Benoni service centre to have decoder replaced with a new one. Call center confirms they have stock. Call centre does not log contact on system. Get to the Benoni service centre, have to explain every detail again because contacts not logged on system and to top it all they dont have stock. Call centre manager tries to assist but still insist on CERTIFIED COPY of id. They should go read their own policy documents. THESE PEOPLE HAVE NO CLUE !!! I should send them a bill for 4 hours of my wasted time.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;471026;785996;5;2;0;1;0;0;2;15/03/02 16:54;685;NULL;15/03/02 7:21;15/03/02 5:29;alcohol;;;; what a bad day yesterday at the barnyard emperors palace. the seating was good the food was good the show was fantastic. what was bad is the abuse of alcohol that was nerve wrecking. there where a lot of kids there yesterday for their birthday parties, but on the other side was the drinking problem. they were so drunk and did not even watch the show and was irritating. why not have sundays as family days WITHOUT!!! alcohol. there is a lot of us not using that **** so we would like to have a day for us with the family and kids to relax without alcohol to enjoy our days as well. that will be so nice.it is getting out of hand this drinking at the barnyards. you can enjoy yourself without alcohol. imagine the cops doing a road block after a show. they will have a ball.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;109341;33;1;5;0;1;0;0;5;15/03/03 8:13;685;NULL;15/03/02 22:32;15/03/02 20:48;Nompumelelo Dube you are the Best of the Best ;8,00E+12;Nompumelelo Dube;***;I just wanted you to let know how pleased I am to have dealt with this person. She is the greatest worker I've come across in my entire working experience. I am a manager within the industry so I know when I've received such a service. I hope she grows within the industry and I thank her for the wonderful support.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;468616;748542;14;2;0;1;0;0;2;15/03/27 9:51;685;NULL;15/03/27 0:05;15/03/26 22:26;over changed;8,30E+12;;***;The brand Today's puff pastry is on sale for R7.99<br> I brought 12 unit of this product. I checked my till slip at home as this incident happened to me previously and I did not action as I live 9km from Shoprite. I paid for 7 pastries R7.99 and for the other 5 R13.99 what happened to lower prices you can trust? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;723812;893260;16;2;0;1;0;0;2;15/05/25 17:04;685;NULL;15/05/21 7:25;15/05/21 5:39;No joy in canceling my contract!!;8,91E+12;Mtn;***;I visited Mtn a month prior to my contract ending of which I was told that I need to phone 808. Little did I know that getting hold of Mtn is a complete nightmare (on hold for roughly 20 minutes). I even sent an email, received no reply. Then was told that due to me migrating to prepaid, I need to call in a day after my contract ends, which I did. I was given a reference number, promised my contract will be cancelled. I called again to make sure this was done and was told that it had not yet been cancelled and that this has been logged with the cancellations department. After a few more calls, a few more reference numbers, it seems like I still got no joy as it's the 21st (when my airtime usually gets loaded) and guess what?? I received my airtime... Which means it is STILL not cancelled. Never in my life have I had issues canceling a contract! I expect an IMMEDIATE phone call from a manager or someone who can actually assist!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;682047;793962;16;2;0;1;0;0;2;15/07/28 5:09;685;NULL;15/07/27 19:32;15/07/27 17:44;Not complying with contract;9,01E+12;;***;Telkom promotes their ADSL packages with a free ****le. When we signed up, we did not receive one since there was 'no stock'. It's been over three months now and still no stock?! Not only do I need to go in once a week and waste my time to inquire whether there is stock (since I always hear 'Next week we'll have stock), but now I need to listen to your rude staff too. How long must I keep waiting to get the ****le I was contractually promised? I am tired of waiting! N1 City branch is so hopeless, they won't even offer to phone another branch to hear if they have stock. <br> <br> Lastly, training your staff to say 'Well if you want to complain, you can go do it' is NOT professional. I have 4 contracts with Telkom/Telkom Mobile at the moment and I am seriously contemplating cancelling them all. RUDE staff.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;408766;188;16;2;0;1;0;0;2;15/08/28 7:11;685;NULL;15/08/27 21:33;15/08/27 19:46;******* Debit Order !!!;8,41E+12;;***;Cell C , have done it again!!!!<br> My initial complaint was regarding a Data bill which the have supposedly validated ! I agreed to pay as if I had bought Data Bundles, however, I refused to pay the full R1900. They offered me a 25% discount which I declined! <br> I have phoned them atleast 10 -15 times on the same query and constantly speak to people who are not able to make decisions or resolve! They also keep no records from previous calls. I hav just seen that they have sneakily/*******LY debited the disputed amount off my account WITHOUT my authorisation. This was under dispute!<br> <br> I thought I was finally free only to discover they have no legal conformity and are extremely *********!<br> They have helped themselves to money from my account for Data which in my opinion they ahve not validated ... other than an SMS saying they have validated.<br> <br> I know I am not the only person having this fight regarding excessive data charges and I will take this further along with other people in the same position if need be.<br> <br> I am extremely dissapointed at Cell c's inability to prove validity on billing along with the *******ly blocking a second contract of mine which is currently up to date!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;493142;55;14;2;1;1;5;3;5;15/09/07 16:40;685;2;15/09/07 7:05;15/09/07 5:15;Damaged goods and poor customer service;na;;***;We bought a Coty bag with perfume from Edgars Springs and even on our slip it says Coty Bag and not Coty perfume or any other description. Not long after that the bag started to torn and fall apart, we took it back yesterday just to be told the bag was a FREE gift. I dont agree cause I bought the bag and not the free stuff inside. Why would the slip says Coty bag??? And if so then it is very misleading cause when you buy the bag you were not told that you actually buy the products inside and therefore you will get a sub standard very poor quality bag. Secondly they advertise the bag inside the store and have the bag on display!!! Not the perfume, You walk into the store and see this beautiful bag en take the bag cause you like the bag NOT whatever they put inside and when the bag start to torn and want a exchange you get told sorry this is not our problem sort it out with the supplier!!! Very bad from Edgars and Coty to mislead me as a customer like that;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892592;707890;13;5;0;1;0;0;5;15/09/11 17:30;685;NULL;15/09/07 8:01;15/09/07 6:05;Good service strjdomPark ZAMEER;;Zameer and Nicole;; A job well done to my satisfaction. Will recommend any customer to this quality services.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;614768;802228;9;2;0;1;0;0;2;15/09/09 16:33;685;NULL;15/09/09 6:58;15/09/09 5:08;No feedback on claim;7,11E+12;;***;Houshold claim submitted with Kingprice. We were told that we would be contacted. No one has contacted us back. This is now two days ago.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;681129;893260;16;2;0;1;0;0;2;15/11/05 17:35;685;NULL;15/10/31 14:01;15/11/05 6:10;Shocking customer service;9,01E+12;;***;On Saturday 31st October I went to your Eastgate branch (Checkers entrance) to take out two contracts, each over R500 a month. After having to wait for awhile, with no seating for the elderly people in the store, we were finally shown to a consultant.<br> <br> Wow what a disgusting attitude. Disinterested and couldn't be bothered with assisting us. On querying what deals are available we were given one word answers and blatantly **** to as to what was available vs whats in the catalog. Upon asking the consultant to assist us better he looked at me blankly. Needless to say we left immediately and went to a competitor.<br> <br> MTN are meant to pride themselves in customer experience but this is **********. Your store design is hardly ideal with limited seating and placement making it incredibly awkward to interact with your consultants.<br> <br> Also if your Twitter handle promises to call a potential customer back, you may want to ensure that this actually happens.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;560549;357;16;2;0;1;0;0;2;15/11/08 6:54;685;NULL;15/11/07 21:23;15/11/07 19:29;My airtime went in a second.;9,01E+12;;***;I bought airtime just a couple of seconds ago and it vanished just on the spot. I called the call centre and asked what had happened and was told that it's because of WhatsApp and Facebook when the phone doesn't even have those apps. It's ridiculous that so much airtime can just vanish within a second. I'm disgusted. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920731;353;5;2;0;1;0;0;2;15/11/20 21:08;685;5;15/11/17 17:30;15/11/20 9:43;Account suspended ;6,01E+12;;***;Apparently a dpayment of mine for my DSTV subscription was returned in June 2015. I however continued paying my subscriptions every month up to end October 2015 completely unaware that I was one month in arrears with DSTV. On 17 November 2015 My services were suspended without warning. When I queried this with the contact centre I was informed that this was because I owed them the payment from June 2015 plus a reconnection and that I should of been aware of this via my statements. As DSTV does not post statements to me and electronic statements have been unavailable since June 2015, I asked the contact centre agent why they don't warn a person of this and he advised that the system only reversed the payment on 27 October 2015 and the system disconnected my subscription. He advised that he would send me a statement and to date I have not received anything from DSTV and my service is still disconnected as payment must first be made to activate my subscription. I allegedly owe R 908.00 but on checking my outstanding balance on the DSTV website it informs me that I must pay R 477.00 to be reconnected.<br> With all this I have no idea what should be paid to reconnect, so poor service DSTV;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;918879;893260;16;2;0;1;0;0;2;15/11/27 22:01;685;NULL;15/11/27 12:28;15/11/27 10:36;Cell phone not delivered;9,11E+12;Telephonic Upgrade;***;My patience ran out same way that my airtime did when I called MTN and their courier company. I called MTN direct for my phone once again, everyone I quote the reference number given by Kevin, I'm sent to the courier company. I spoke to Mansred Mchipisa who asked me to call ***. I called twice. Got hung up on. Called again only to find out that the phone was returned to MTN on 13/11/2015. Please switch off the debit order for this month. This is frustrating on another level. If MTN's intentions were not to deliver my phone, they should have not approved my upgrade so I could take my money to a provider that would actually treat me like a paying customer. I don't want a reference number and an empty apology. I just want a solution. And please fire whoever is running your Twitter account. It''s time you guys took a page from the FNB guy. I swear you guys areally the worst thing ever. Satan needs to come down and collect his demons (everyone employed by MTN).;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;606666;55;14;2;0;1;0;0;2;15/12/03 17:49;685;NULL;15/12/03 8:17;15/12/03 6:24;Reap Off by Edgars accounts;8,61E+12;;***;I am not have experience in the retail industry but i aint no fool. I got a statement from Edgars on the 17th and the balance was R7717. yesterday i went to pay R1000 and to my surprise the balance after payment was R6900 so when i called this morning i was told by Mmakoma that the R190 thats missing was charged as interest now my question is why am i being charged for interest when interest was included on the initial balance of R7717? My mom always told me that Edcon reaps off customers and that i should check my statement after payment and for the first i did, i found out that she was right.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;538253;140;14;2;0;1;0;0;2;15/12/24 15:23;685;NULL;15/12/24 5:54;15/12/24 3:58;no response ;;management ;***;We posted a bad service response on the website and they said they will get back to a person well that is. In fact false we still waiting how pethetic;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;511636;357;16;2;0;1;0;0;2;15/02/26 7:25;684;NULL;15/02/25 21:51;15/02/25 20:01;No delivery, no effort to resolve query;U778574;Turker Jale;***;I did an online upgrade on Saturday 21 Feb 2015. The phone would've been delivered to y office. I did not receive a phone call advising when the phone would be delivered and the courier arrived while I was not in the office. Upon becoming aware of this I immediately contacted Vodacom to arrange for a new delivery time. After contacting *** 3 times, two of which resulted in a 15 minute holding time and the call being disconnected before I spoke to someone I eventually got through after another 15 minute wait and spoke to Turker Jale, He made absolutely no effort to resolve my query, simply told me that the system was down and that my phone would have to go back to the warehouse before it will be dispatched again. I requested to speak to a supervisor as he was not being helpful at all at which point her told me the supervisor was not available. I requested a call back from Tebogo Ragedi (the supervisor) and am yet to receive one. I opted to upgrade one of my lines that I was initially going to cancel because my other phone was giving problems. Now I have to struggle with a phone I had to borrow while no-one at Vodacom is making any effort to ensure I receive my device. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;286310;793962;16;2;0;1;0;0;2;15/04/24 9:38;684;NULL;15/04/23 23:42;15/04/23 22:14;NEARLY 2 MONTHS AND LINES STILL NOT FIXED;853CRZ070415;TELKOM;***;TELKOM ITS BEEN NEARLY 2 MONTHS AND MY LINE IS STILL NOT FIXED - PLEASE SORT THIS OUT IMMEDIATELY!!! I HVE LOGGED THIS FAULT AND HAVE EVEN BEEN ISSUED WITH REFERENCE NUMBER<br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;884143;793962;16;2;0;1;0;0;2;15/08/18 11:18;684;3;15/08/14 1:24;15/08/13 23:54;3 weeks for mate 7;6,00E+12;Lee-anne or Emma;***;I took out a contract in Tigervalley Mall, Bellville, Cape Town at the Telkom Express on 28th July 2015. I work in Namibia so I took out the contract fairly early so that I can get My mate 7 I ordered before I leave on the 20 August 2015. I took out a smartplan100 Mate contract. My problem is now that when I talked to the lady she told me it'll take 2 weeks so I was fine with it but now its nearing to my departure and getting to 3 weeks. I asked if my daughter could fetch the phone if it arrives after I leave since she has power of attorney regarding agreements and suretyship since my lease agreements are signed by her. They told me no, I have to fetch the phone. Reason I like telkom is there affordable data deals. I phoned them and went to there store multiple times in this week and no one can give me a striaght answer. Wednesday I went and a sales assistent told me today and when I phoned she told me she cant tell me when it'll be in but ill get a call. Her comeback was 'some people has been waiting 3 months' as if that'll make me feel better, and it doesn't. I don't understand why its taking so long and if there is maybe a reasonable explaination for this?? My name is Deen ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889803;357;16;2;0;1;0;0;2;15/08/30 8:37;684;NULL;15/08/29 23:10;15/08/29 21:13;Bad service;6,31E+12;;***;Bought R400.00 airtime to purchase R399.00 data package. Tried to buy package 10 times without success. Response was not enough funds available. After recharging with an extra R12.00 was I able to buy package. Why are we forced to buy airtime that we dont need? I will definatly be switching networks once my package has been depleted. Been with them since they started operating but cant recommend them anymore.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910916;85;16;2;0;0;0;0;2;15/10/29 10:27;684;NULL;15/10/27 0:04;15/10/26 23:03;AUTOPAGE CELLULAR- *******;6,61E+12;BARBARA NAIDOO;***;I am an irate Autopage Cellular customer intent on justice,I recently called Autopage Celluar to cancel my contract after 2 years. I was told that an agent will call me, to finalize this contract. An agent called me, to finalize my decision However the agent offered me an upgrade instead of cancelling my contract. I enquired about the capping so that I do not pay more than the required subscription' The agent assured me that the new installment will not exceed the subscription figure, However this was not the case and autopage cellular deducted far more than the subscription. In order to satisfy me the company agreed to refund all expenses beyond the subscription amount. I was also told that mira networks was the company responsible for the deductions, I tried switching the network off but the installment was still the same. I subsequently learnt that mira=networks was not enlisted on my phone. I tried calling BARBARA NAIDOO who is allocated the complaint, however she doesn't want to respond to my calls. I have made a request for my telephonic contract to be emailed to me, However. autopage seem intent not to divulge this information to me. This company is nothing but a \ *******\"" """