KW
Kiara-lee Waldron

1 reviews | Active since Sept 2014

13 Jul 2015, 14:54

No Delivery

on the 25th of June i received a call form Autopage to upgrade my contract - of course this part of the process went smoothly because it meant an increase in my monthly payments. <br> <br> it is now the 13th of July and I AM STILL WAITING FOR MY PHONE - Needless to say i have received the invoice!! <br> <br> do not promise a phone within 10 days if you are not going to deliver on time. <br> <br> i refuse to pay anything until i have my phone in my hands, if i do not have that by the end of this week you can consider this my notice of cancellation of contract. i am tired of fighting the customer service in this country and thought that as one of the smaller providers that you would be a little more inclined to look after your clients!<br> <br> i do not have access to my Autopage cell no and have asked to be contacted on another number<br> <br> I called today to find out where my phone is to be told that they would call me tomorrow - this is unacceptable. <br> <br> Please contact me immediately, or you can begin with my cancellation. <br> <br>

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Replies (1)
Autopage
Autopage's reply14 Jul 2015, 14:16
Official
Hello kiaralee,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage