CP
Carlet P

1 reviews | Active since Jul 2015

17 Jul 2015, 14:21

No data or SMS received as per my contract

For years I have been on pay as you go and have decided its time for a new phone. I took out a contract with Altech Autopage on 29 May 2015. As per my contract I am suppose to receive 50 anytime minutes 50 SMS as well as 100 data. They told me that I have been getting the anytime minutes, but not the data and SMS's. I also asked for proof that they have given me the anytime minutes. Years ago when I had a contract with MTN at least I have received an SMS to confirm that they have given you the free minutes. <br> <br> I have been mailing and contacting not only Altech but also MTN and still have not received the data nor the SMS.<br> <br> I am just fed up with poor service delivery and the long time they are trying to resolve my problem. I wonder if they eventually do it would it be for 17 June and 17 July - I expect it to be double.<br> <br> I should have listened to my husband he told me to go to Vodacom and not MTN again.<br> <br>

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Replies (1)
Autopage
Autopage's reply21 Jul 2015, 14:42
Official
Hello Carlet,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage