No data or airtime is transferred to phone

The account is at Autopage but the service provider is MTN.<br> <br> <br> Goodday, I have phoned MTN 2 times and was at their office because they didn't transferred airtime or data when it's supposed to.<br> The reference numbers:745343 & 761125. If asked about it then the persons doesn't know what to do? They said the first time(May 2015) the airtime and data will be transferred the following month(June 2015) but is would be double. When I phoned 10/7/2015 they said they will credit the account but will also transferred the data and airtime, today is the due date, still nothing was send.<br> <br> If someone phone, phone me on this number *** or office ***<br> <br>