No customer support and very bad accounts dept

Have 4 accounts. With Autopafe for years. Pay by debit order. End last year children misused internet and I was in arrears with about R6000. Lady calculated amount and I agreed. Was done by debit order. Beginning this year I was in arrears again as the monthly installment never went off. Again I made an arrangement. But this was never done from Autopage side. Beginning of May I asked Evelyn to cancel debit order. I will pay arrears myself. On 16 May R4221 went off from my account *******ly. Thus now my account is paid up. In meantime I have NO data on my phones. Tablet data now also off as well as my wifi. Autopage have not updated my account yet. I cannot upgrade. I have no data. My child needs the tablet for school and cannot work as she has no data and no wifi data at home. Autopage just shrug their shoulders and they say they cannot do anything as I am in arrears - which I am not. Everytime I go to Irene mall I spend about an hour their but without getting anywhere. Please help. I am paying every month without getting any service