NO CUSTOMER SERVICE

Due to the lack of proper customer service received from Autopage this past year, I requested that my contract be terminated on expiry thereof at end August 2015, and my number be converted to prepaid. I received a confirmation email to that effect stating that the conversion to prepaid will be done on 28 August 2015. When I realized to today, 2 September 2015, that it was not done, I immediately contacted their customer service and was told that since it was not done I must wait another month and pay whatever they decide to charge for the month and then they will cancel the contract, \this is the way how they do their business and I must just accept it". They refuse outright to assist me or let me speak to a manager to assist. This is unacceptable to me"