NO CUSTOMER FEEDBACK - HAVE TO CONTINIOUSLY F/U

I have spoken to various people with regards to my account as of 18/03/2015 - Winnie, Eulin and Siya.<br> I have been calling and following up on my account every single day last week. Was honestly thinking that I would have received feedback by now to no avail once again.<br> <br> I have dealt with a lady by the name of Leah Ngobeni, who assisted with regards to my upgrade on my contract. I requested at the same time for changes to be made to change from MTN to Vodacom on a Top Up package - This was never done. I have purchased Vodacom airtime to my cellphone only to realise that this was never done. I am really not happy to the poor service and find it unecceptable to have to follow up every day to what has been done. I was informed that they would look into the telecon recording as per my discussion with Leah on 04/02/2015 time of call was between 12pm and 12:34pm. <br> <br> I am unable to make calls for more than 2weeks now. The fact that we are experiencing load shedding as is and being stuck in traffic not being able to communicate with my kids at home is highly frustrating as my account is paid up to date.