No correspondence on Insurance

I sent in my phone for repairs the start of December and only received an SMS from the Centurion branch that the phone is at the branch. Not hearing anything I decided to contact the Burgersfort branch where a rude lady answered the phone and told me to call head office, didn't even wanted to check the system or confirm that the phone was received. <br> <br> I then created a query which was almost automatically changed to resolved. Obviously not the case, making matters worse they didn't even specify a proper response. No one bothered phoning me to follow up with my queries, just closing the tickets with very vague comments like we cannot continue any further. Not sure why you need my IMEI number if you have my number any way. You should have this information on your system.<br> <br> 4-6 weeks is an unacceptable time to be without a phone. Not sure who thinks this is good service, because it isn't.