AS
Alan S

1 reviews | Active since Sept 2009

20 Apr 2015, 10:25

No contact

Cancelled my contract on 12Jan, 2 days before my month-notice for cancellation, then instructed my bank to block future debit orders to make sure that Autopage wouldn't try to put another debit order through. They simply instructed Nudebt to collect a debit order, while I was in a credit??<br> <br> I logged a query through your website with no response. I called Autopage only to have the phone put down on me while I was told to hold on.<br> <br> Why could Autopage not contact me regarding this, why did Autopage resort to a debt collector to bypass my stop order with the bank. <br> <br> I will not hesitate to take this further if this reflects negitavely on my credit record, as Autopage have not bothered once to contact me, a good customer, who always paid on time.

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Replies (1)
Autopage
Autopage's reply21 Apr 2015, 13:46
Official
Hello JhbAlan,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,