NO COMMUNICATION OR ASSISTANCE

I assisted my 83 year old mother to upgrade her cellphone contract - we did it through the call centre Tryphina who assist us - this was on the 28 April at 09h52. That afternoon we decided to cancel the upgrade as my mother would rather like to go to a branch. We called the callcentre from the Altech Autopage branch to cancel the upgrade - the response was that all the Supervisors has left for the day and will only be able to do the cancellation the next day on the 29 April 2015, to make a long story short - the phone has still not been put back onto their system and my mother has not received any device and are already being billed for that!!!<br> <br> She cannot get the new phone because somebody in headoffice is not doing their job to put the phone back onto the system - it has now been more than a month!!!! Really can this take so long and my mother has to sit back and accept their excuses everytime she goes to the branch to find out when she can get a new device!! This is pathetic and even though she has been with Altech Autopage since 2002 she can even cancel her contract to go to anther supplier!!<br> <br> PLEAE PLEASE COULD SOMEBODY ASSIST WITH THIS OUTSTANDING ISSUE ASAP!!!