No communication!

I went into the Westwood branch on 9 January with my father to migrate a cellphone account from my dad's name into mine. I brought all the required documents, as did my father. The service consultant didn't seem to know what he was doing, and ended up on a phone call not related to work while we were waiting. After forty minutes, the paperwork was finally complete. Muhammed (the consultant) informed me that I would be notified either by email or sms as to whether the application for migration was approved or rejected. I have yet to hear anything. On top of that, I gave tried phoning the branch several times with no answer, and the one time I actually got through, a lady answered and said that Muhammed was on a lunch break and would phone me back. That was a week ago. I also emailed Autopage's Customer Care service about this a week pr two ago and am still waiting for a response!