No clue how some people get jobs

I would love to know why you employ *********** call centre staff? I tried to change my banking details online which didn't work so I had the displeasure of dealing with some idiot who entered the totally incorrect banking information, the call was made on or around the 28th of July. The idiot staff member for some reason used standard bank details which she got from who knows where. I used to pay using ABSA and I was changing it to FNB so no clue where std bank came from. The issue now of course is that the phone no longer works, I would love to know what will be done about it but I'm guessing nothing as you're big business and don't really give a rats anything about your customers.