No assistance or accountability

On 21 Sept Altech delivered my new phone (I was changing contracts and porting to a new network). The phone arrived 2 days after my request and to that point all worked fine. However that's where it ended.<br> They cancelled my old phone contract but the new one did not register until 9 October!<br> The the interim I have called them multiple times daily. They've never put me through to a manager - despite my numerous requests. They have never phoned me back - despite promising to do so daily!<br> On 8 Oct - at my wits end I demanded to have my contract (the one I have been unable to use) cancelled! The next day (magically) the phone worked, but by this time I want nothing to do with Altech. They now will not release my number so I can leave them.<br> As I type this I have been sitting on hold for 21 minutes.<br> <br> This is the worst customer service I have ever experienced!