No assistance on \pre pay voucher services"

I had a contract with Nashua Mobile that was taken over by Autopage. I receive cell phone allowance from my employer of R800 while my subscription is about R333. I use to recharge (airtime) my account with the balance (R800-R333= R466). I have never been able to do this since Autopage took over in November 2014 until now in February 2015, therefore 4 months of struggling with Autopage and still no assistance. I would spend over 30 minutes on a call, and even sending emails. I even log into \My Account"and \""Log Request\"" but it is like no one even reads those requests because there would be a Task Status that reads \""First step of process started\"""