No Assistance and No Contact

I recently upgraded a sim card from a micro to a nano sim to fit my new phone, five days later and I still have \no service""; one number simple rings engaged every time and the other number rings twice and then the connection is terminated. I have sent a number of emails and have had no response; the one and only time I did manage to get through and talk to one of the sales assistants I was told that they would come back to me in half an hour; half a day later and no response.<br> <br> While you might have trained your staff to be friendly face to face with the client you should spend some of that training ensuring that they offer proper customer service as well. After an hour of dialling I finally get through again and the person who promised to phone me back actually admonishes me as he was busy with a client and will get back to me when he has free time;that must mean that I am not a client even though I have three accounts with this organisation. There definitely will not be anymore with these service levels."""