No aftersale service

We took out a contract by Autopage. At the very beginning we struggled to get the payment to go off the right account but when we finally sorted that the phone was not working properly. I kept complaining of not hearing on the phone but i thought it may be just me. But then it just got a problem. We took the phone back on the 14th of January (still a new contract, we're in our 4th month now - February). The phone is still not being repaired. it just seems to be en route the whole time. We have been without the phone for a month now. We went back to the branch and spoke to Precious but she is not helpfull at all and also rude. Just saying she doesn't understand what the problem is cos we still have the sim card. The fact that we can't use it because we have no phone and that we are paying for airtime and data and sms we can't use. The phone was not working correctly from the start, and we have been patient, but we would like to now have a phone again.