No activation of sim card for over 7 days

I dont learn! Autopage is hands down the most unprofessional Company I have ever dealt with. I upgraded a line over a week ago, been phoning the call centre nearly everyday and holding on forever before someone answers to be told today that its not Autopage's responsibility to ensure a Sim swop is activated, but mine. NO ONE TOLD ME THIS THE DAY I UPGRADED. This is not the first time I have had a run in with This company, but after my previous query/complaint was eventually sorted out after nearly 3 months, i actually thought things had changed. NOT! I also wanted to request a new line, but Have been put through to the wrong people that cant help me 3 times. Really Autopage get your act together. Would you take a new line from this company?.