No accountability for ***** ups

My wife upgraded her phone - while at the branch we asked a few times ensuring that we can top up data / minutes when and if required as the last time Autopages messed this up.<br> Again, this happened. Going to the branches and used up all the minutes trying to resolve this has clearly fallen on death ears. It's sad to see that no one can accept the ***** up and forces clients to then pay the extra tariff I find this absolutely discussing. I trust that this might get some investigation done to get it resolved.