No Accountability

My Samsung Tab went for repairs 5 months ago. In that period it came back broken from the repair centre twice The first time the beeding was bent and the second time the screen was cracked.I have two contracts with them where one is about to expire,they have the audacity to phone me and ask me if I want to renew it.I told them they first need to compensate me for the 5 months ive been paying for the tablets insurance , they told me its not their department.After 5 years of being their customer they don't care...there is no accountability and they don't care about My business...so i cant wait for both the contracts to expire to take my business elsewhere.