JN
Julian N

1 reviews | Active since Jan 2014

24 Nov 2015, 12:33

New Upgrade ,with great regret

I was due for a upgrade,and was still thinking if i shoud and what phone to get. I am a autopage client for 8 years, with a decent service. A Autopage consultant calls me to let me know im due for a upgrade, with a special offer for that day, a Samsung S6 for R399 for 100min and a extra R105 for 500MB data, i was not interested at this point,as my old contract i had a S4 with 220 min, 350MB and insurance, total bill of about R550 a month.The consultant now says this 100min is similar to the old contract, and the old package is no more. I agreed and upgraded. Im now paying R295 alone just for the S6, my total for the month about R620, an extra R150 for insurance, also extra for calls as 100 min is less for my monthly calls. Numerous compliants via the online service,with no joy, no calls from supervisors, nothing. This was a huge mistake to renew my contract, and this will be my LAST 24 MONTHS WITH AUTOPAGE. my company,cotributed towards my bill,and now have stopped as they are not prepard to pay R295 for the S6 plus R150 for insurance. I hope other Autopage clients dont get caught out like this.

0
Replies (1)
Autopage
Autopage's reply25 Nov 2015, 13:24
Official
Hello jnnaicker,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage