NEW PH UNDER 7 DAYS FOR EXCHANGE NOT CHANGED

Why is there a process for a phone under 7 days to be replaced if a faulty appearing to be a faulty unit not just exchanged as per the Samsung phone return policy but through Auto page I must give my phone back and wait till tuesday - 4 days till I get my phone back or a new phone. They don't have loan phones and I must just be ignored and left in the 'dark' for the whole time - but tough, they have no solution!!!! Nice. It is nonsense that they can't replace immediately in store and send the faulty unit for replacement with Samsung and keep the customer happy and not left in the lurch. As it is it too over 3 HOURS to transfer my information last sunday from my old phone to the new one. Also, for some odd reason they did not give my sim card to my driver but kept it in store .... why!!! So disappointed with them and their customer service department who also had no solution for me. Nice. If they think people, as the auto page employee said to me - drop a phone, drop it in water etc and then try return it, then get the customer to sign a disclaimer that they did not damage the phone. But replace immediately!!