1 reviews | Active since Sept 2015
New Contract : incorrect product / advice
I was sold a laptop, modem with 2GB of data I was not advised that once the 2GB is depleted I would then be charged per MB @ R2.30 or advised that automatically I would run up an account.<br> I've sent emails / spoke to customer service to no avail. it is now almost 1 month since my last email sent with no reply.<br> Upon my first enquiry I was told that my data was used up and I now owe Autopage for the over use. When querried they advised they would look into the matter and original telephone call with the salesperson.<br> Since the no one responded I then called again and got a reference No. I also emailed the company and they responded that I was sold 1 GB!!! <br> I rep**** to this on 18.08.2015 and advised that this is incorrect in reply I received the reply below<br> Dear Valued Customer <br> Thank you for bringing this matter to our attention. We apologise for any inconvenience you may have experienced. <br> Your reference number for this query is 813914 <br> <br> It is now the 10.09.2015<br> and I still have not received a reply / call from them!!!<br> DISSATISFIED AND HIGHLY FRUSTRATED!!!<br>
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
