New Billing scheme

For several months (about 10 months) now an incorrect cost allocation gets reversed and recharged on a monthly basis, and this after it was more than once confirmed at one of the outlet branches as well as telephonically with the head office that this incorrect charge would not be charged again! Needless to say that even this conformation from both references had no success to actually correct the account statement.<br> <br> The latest account scheme is to charge a cash admin fee for paying by eft, after I had been paying the same account by eft for 15 years! There is no mutual agreement that there could be and additional admin charge for paying by eft. There is not another company who I monthly settle accounts with via eft who is charging such silly fees.<br> <br> The manner in which I was treated to query this anomaly was nothing else than simply being RUDE! <br> <br> I would appreciate if the incorrect charges could be reversed, and that the current contract be cancelled without any additional charges - it seems to be time to rather make use of a service provider who is actually willing to provide a service. I would like to port the same number to another service provider of my choice.