Negligence,Poor Customer Service

I have requested for a Limit on my Line and my line has been suspended every month when it reached the limit. I lost my phone and i contacted their customer care line to confirm if my line was suspended and to notify time to suspend my line until i request for them to activate it again, The person who got a hold of my phone made numerous amounts of calls and my billed accumalated to R21000. Autopage was suppsoe to suspend my line which they did not. When i called the customer the consultant said that i signed a addendum form whic i did not know about and wasnt aware of any of the sort .They invoiced me and claims that i owe them R21000 after i was under the impression that my line should be suspended and billed me again for the second month that accumalated to R28000 which means i owe them R50.000 for calls i did not make and data charges that i did not use as i lost my phone. Autopage is the worse service provider ever i regret having a contract with them. They have poor customer service and they very negligent.