My Limit set on account suddenly not working

Autopage...how are you running a business???? This will be the last time i take out a contract with you.<br> <br> In August 2014 I complained about no one executing my request for a my Limit to be set on my daughters account, not only did it cost me so much time in fighting with you, it also cost me alot of money!!!<br> <br> Now here we are and her bill is again nearly double what the limit is set at - what has happened to my set limit?<br> Your service is erratic and disgusting. <br> <br> I am also still waiting to receive a statement from you as today i have not received anything - refer to my complaint logged in August 2014.