AF
Adam F

1 reviews | Active since Feb 2015

24 Feb 2015, 15:07

My contract was changed with no consent from me

I signed a contract with Nashua Mobile with a Cell C sim for 2GB data each month (1GB anytime, 1GB nightime) and 50 minutes - when my data for the month finished i got an sms that gave me option to purchase more at a data rate. I had this for 2 months til Nashua Mobile closed down.<br> Now Autopage - I found out the other day that my contract type has been shifted to that of 100sms, 100MB of data and 100 minutes. I was given no communication on this and when this data runs out, i do not get an sms offering to purchase more meaning I am being changed a call rate for data use which is approximately 99c per minute which is absurd. Now I am billed an amount I cant afford which is just over 4 times the amount of my usual bill with Nashua.<br> Im being *****ed! Be careful out there.<br> Autopage/CellC im saving for your next Sandton billboard!<br> <br> I hope I hear from you soon to resolve this!

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Replies (1)
Autopage
Autopage's reply25 Feb 2015, 11:07
Official
Hello adamfletcher_,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage