My billed trippled while on top up, *** is wrong?

Hey Autopage, it doesnt suprise me that you still continue to **** me around till today, 1st i had a problem with receiving my phone, then it was issues with the data, now you ****en took R1662.47 on a R499.00 contract. What load of ******** is this? i want my money back you bunch of *******, your organization is like that of the current government that knows nothing but to rip people off their hard earned money. This time i will go to the media and the ombudsman and include my lawyers, i am sick and tired of the ******** service i receive from your organization. I regret every ****** moment to make the decision to continue doing business with you, i should have done my contract directly with MTN. I hope you burn in hell for this ****, this is my hard earned money and your useless call centre dont know jack ****.