My account blocked by call centre after complaint

An Autopage branch in Roodepoort put through a Sim swap that caused my phone to be disconnected. I live in Cape Town. This was either a mistake or a ***** attempt.<br> <br> I called the call centre and spoke to Ms Khalaki, 42 minutes on the line with long holds while she checked with her supervisor, eventually got to speak to the supervisor Eldrin Witgaard who organized a new sim for me and promised it would be activated as urgent.<br> <br> No apology, and I had to drive to a store to get the new sim. It's still not active this morning. I go back to the call centre who say that Ms Khalaki has BLOCKED my account!! <br> <br> Training please Autopage. If you suspect *****, you don't block the victim! How much more bad service must I endure?<br>