Multiple Subscription Charges and No Feedback

In January 2016 I realised that my monthly subscription has increased significantly. From paying R99 per month I then had more than R700 deducted from my account. I approached the Melrose Arch branch and received task number 994023 and was advised :<br> 1.that three subscriptions had been taken out - this was not me<br> 2. that within 14 work days someone will revert back to me with the status of the investigation - to date I have had no response and I have called *** multiple times but NO ONE is able to assist me.<br> <br> I then sent a cancellation request for the card *** and was then told that I am not able to cancel the contract, no reason was provided. Today I received an upgrade email. I would hereby like my money reimbusrsed for a service which I did not select nor make use of and I would like my contract cancelled with immediate effect.