DB
Diederick B

1 reviews | Active since Jul 2011

07 Jan 2016, 06:43

Most useless service provider in all the land.

I have/had a data contract via Autopage taken out December 2013 for a 24 month period. November 2015 I contacted them to notify that I want the contract stopped when the contract period runs out. I received an e-mail on 18 November 2015 confirming that this will be done.<br> <br> For some reason they then saw fit to bill me R2440,50 at the end of November 2015. I went to the bank and reversed the debit order. December the amount was taken again along with another R568 where the installment has always been R420.<br> <br> I phoned them on 6 January 2016, because e-mails are useless and they don't call you, you get an sms saying you owe them and can call whatever number. After being put through to a 3rd person I was told that the contract has been stopped and the amount at end November was due to me using an additional R1860 worth of data in October 2015. This is impossible as I am unable to do anything that requires data once the initial data has run out, unless I connect to wifi, which should then negate the use of data anyway.<br> <br> Anyway the 3rd person was not in the mood for work as he hung up on me. So the ball is in your court now Autopage. I'll keep reversing debit orders until you call me.

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