1 reviews | Active since Jun 2013
Months for Delivery, 4 Weeks for Activation?
In November last year my upgrade came around... I phoned numerous times and finally made a decision to upgrade to the Iphone 6 from the 4S i currently use. My old contract (Cell C) with cell phone number would be moved to MTN which usually takes a few days at Vodacom. <br> <br> Due to no stock my phone had to be ordered from Johannesburg which is normal. I waited and phoned around 5 times over the period of 5 months from November 14' to Mid March 15'. My phone arrived only after calling the Cape Town branch and complaining again, putting a stop to my debit order and asking them how i go about cancelling my contract.. I then had to move from my old CELL C simcard to a newer, smaller MTN simcard. <br> <br> To cut a really long story short<br> I have called the call centre 7 times, 4 of which I managed to get in contact with the Upgrades Department and the other 3 times someone picked up and put down. I have requested the activation of the new simcard 3 times during the last 3 weeks having to wait 5 to 8 working days over and over in between each new call. Tapelo and a manager Michael have helped me the last two calls assuring me that It has been seen to and will be activated that day. Still nothing?!!!!
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
