GF
G. F.

1 reviews | Active since Jan 2014

27 Oct 2015, 10:31

MISTAKE BY AUTOPAGE NOT CORRECTED!!!

I phoned for a once off 1G bundle on 13/10/2015 ref noA***. I was informed that it was activated immediately.<br> <br> However, it was NOT activated until three days later on 16/10/2015 (only after I phoned AGAIN, ref 893508). During this time I was charged out of bundle rates at a rate six times higher. I was informed the bundle was not activated on the 13/10/2015 due to a mistake by AUTOPAGE. <br> <br> I brought up this issue with autopage, but the issue was not even addressed.<br> <br> autopage please reverse the out of bundle rates charged to me between 13-16/10/2015 as the mistake was on your side. Its the LEAST you can do for customer service.

0
Replies (1)
Autopage
Autopage's reply29 Oct 2015, 10:26
Official
Hello geoffrey987,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,