DP
Dawn P

1 reviews | Active since Jul 2015

21 Jul 2015, 13:11

Misrepresentation of goods and services

I have had an account with Autopage for a number of years now. In May 2015 I was due for my next upgrade on my contract, which had for the past 2 years included the following - 200 MB data, 200 free minutes and 200 SMS's. In May I went into the Hillcrest store to complete my upgrade and they informed me that I could get the Samsung S6 with a small increase on my current monthly payment. There was no mention made of changing the actual basis of the contract (ie. the free minutes, SMS's and data I was currently receiving).<br> <br> I have now had two ********** bills and my inquiry had led me to discover that, without my knowledge, I was changed to a different package in which I receive free data but ZERO free minutes or SMS's.<br> <br> This was done without any information or options being given to me as the customer. I am appalled at the horrific way in which I have been treated, this is backhanded and immoral and I am shocked that Autopage allows their business to be conducted in such a manner.

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Replies (1)
Autopage
Autopage's reply24 Jul 2015, 14:42
Official
Hello dawnhaley,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage