Mislead and Bad Attitude

Good Day<br> <br> Last year year December i laid a complaint with autopage services, firstly they difficult to get hold of, and 2ndly once you get through,know one at that branch seems to know what exactly is going on.<br> <br> During mid December I encountered with a very arrogrant and rude customer service agent, who maybe at that point was probably having a bad day,which is ok but i needed to understand my contract taken out with Autopage and Vodacom...instead of making me understand or getting the correct information she threatens to hang up, ofcourse I was in disblief but I lost my temper and told her, that if she hangs up I will take this further and she literally hung up so i called again logged a called regarding this specific agent and till today Autopage hasn't taken any action...yet every month they quick to debt me...Is this how business ethics in comapanies are practiced in our days now? <br>