Misinformation / Blameshifting

After lots of network pressure I decided to upgrade my contract (August 2015). I was happy on my Vodacom Weekender Package which Autopage no longer offers to renew. After being assured my new top-up contract would have the same facilities as the Weekender package (including a secondary linked data sim) I upgraded. This was not the case, the top-up contract cannot have additional sim cards. I contacted the call centre who referrred me back to the store at Canal Walk Cape Town. I called the store multiple times and was always reffered to a team leader and had no response. I went into the store twice and still I couldn't get the problem resolved. I called again and this where Garth took over. His last communication was 14 October 2015 stating that I need to migrate to a different package (which I do not not want) and that he will seek alternative solutions but it will take some time. Since then 2 emails have gone unanswered. Autopage has incorrectly migrated my package, the call centre and store sends you around and around, the customer service is pathetic. To top it off, you pay for calling the call centre unlike other service providers.