MARCH TO AUGUST AND STILL NOTHING DONE.

In March this year my contract expired - I went to Southgate & requested that the contract be cancelled. I had 2 contracts with Autopage (1 for my I-Pad & 1 for my personal cell), the contract being cancelled was the I-Pad. The following month (April), I found they were still debiting my account for the I-pad this time I went to the Clearwater branch & the consultant advised that the previous consultant who helped in Southgate, in fact did not do a thing, they had no request on record. So again i requested the cancellation - this time around I was issued with a reference no: (634023). So come July and again they are still debiting me - I called the customer service line and spoke to Gabi, she was gonna arrange for the contract to be cancelled and will arrange with their billing department for a refund (Ref no: 805238), turnaround time was said to be 2 - 24 HRS, 3 working days later and no feedback received. So again I called - this time Butlago was gonna assist and according to her the reference number I provided her made no mention of anything relating to their billing department, I also can't speak to a manager as this is not allowed, SO NO ONE CAN HELP AND IT CAN'T BE ESCALATED?