manager on breakfast

After 5 months of stuggling, an incorrect debit order still going off my account.. i asked the manager for help but its still not sorted out..the manager has not responded to my emails and when i call to speak to him, he is having breakfast so cannot take a call.. the staff in centurion are very unhelpfull.. a mistake make by herbert, one of willy's staff members, is still not fixed 5 months later!! Is willy fit to be manager if he cant even help clients and fix a mistake made by his staff member?? Very *********** and pathetic service at autopage centurion!!