MALADMINISTRATION AND NON RESPONSE

Due to atrocious service, I cancelled my contract after being a client for more than 17 years. I was told that I in order to retain my number, I had to be on prepaid for 3 months which I did. Autopage confirmed that my contract was cancelled and that I was on prepaid. I subsequently after some 5 months later received calls and letters of demand for amounts that accrued during the time I was on pre-paid. On querying this, Autopage confirmed telephonically that it was an error on their part and credited the account accordingly. However in their letter to me, it is worded as I was in default and have settled the account which is patently untrue and which supports any adverse inferences on my credit record, as opposed to acknowledging their maladministration. Despite several emails to Autopage (Mavis Mokoena - Legal), I have yet to receive a response. Attempts to log a complaint are futile since calls are placed on hold incessantly only to be terminated before any has answered. Their email address [Email Removed] generates a automated response from a no-reply address providing a reference number only to be followed up a week later by a email stating the request is closed.