LOYAL CUSTOMER

i have been your loyal customer since my first cell phone about 16 years ago. I have never experienced any problems when renewing my contract. Why am experiencing problems now? I have initiated the renewal of my contract and the agent has ordered my new cell phone but after 9 days it still has not arrived. I had to call the agent and ask where the phone was and their answer is \we have not received stock from Joburg? Does this have something to do with the fact that you are selling your company and i do not count anymore? PLEASE ASSIST. My cell: ***"