Loss of income

This is the report bellow written by one of your employees that was frustrated with head office whilst trying to correct a their fault, and refusing to amend the the problem they had caused, causing me to loose over R3000. It has been over 5 days to do a sim swap and i am still not on line.<br> Report:Client did a sim swap but it was not active yet the next day . Partners could not assist me so I logged a service desk ticket they just responded its pending. the next day client came in same issue sim was not active I called partners they explained there is a failure status that needs to be removed for the sim swop to go active but there is no one on the weekends who can do so. I then tried contacting client services as client wants to speak to the manager the lady there said no all is fine the sim swop is pending .I explained to her the entire story what partners said she then put me on hold for more then 15 min and then told me she will log it on the service desk again and told client Tuesday till be fixed this is another 3 days client then asked to speak to management when the line got cut off client was also not happy because the lines had cut of every 20 min and then have to restart