**** to about upgrade costs and no support at all

There is not enough space to list the problems I have had with autopage.<br> I have been told by a consultant Dyne Daneshka that my subscription incl handset repayment will be a certain amount, when I received my bill the subscription turned out to be much higher. I tried emailing him, phoning him numerous times, but up till today have not heard a word.( I have record of this) Funny though, he was quick to response and 'very helpful' when I was deciding on upgrading or not. I am still being charged for my old device which I should not be. I tried in vain to phone the call centre - after holding for 15 minutes every time I just gave it up. I have emailed support numerous times Tickets: 753106