*****!!!!

My husband has taken out a contract on my behalf, he is not always available to make changes and request additional services on my behalf. upon advising an agent of this, he was told to write a letter and sign it, attach a copy of our IDs, giving me permission to make changes on this account. upon calling a second time, he was told that your system does not have the functionality to do this and the agent would just make a note and when i call they can help me as long as i confirm his personal details. When calling today and speaking to Tshepo i am told there is no such, after making me hold for 10 minutes to speak to a supervisor, i dial back, while typing this I have been waiting for an agent for over 10 minutes. Who pays for these calls ??? MEEE<br> Due to your incompetence. I DEMAND SOMETHING BE DONE ABOUT THIS SHODDY SERVICE. I CANNOT WAIT FOR 24 MONTHS TO BE UP TO CANCEL THIS CONTRACT!!!!!! YOU SHOULD BE ASHAMED OF YOURSELVES AND THE LACK OF SERVICE YOU OFFER